TeamUP
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Privacy Policy

How we collect, use and protect information in TeamUp.

Effective date: 27 September 2026

This Privacy Policy explains how TeamUp collects, uses and protects information when it is used by employees of organisations that use TeamUp for HR and payroll. TeamUp is developed and operated by Golden Info Systems Ltd. ("we", "us", "our"). It covers the TeamUp web app, the TeamUp mobile app and this website.

TeamUp is used by employees of a company (the "Employer") that has subscribed to TeamUp. User accounts are created and managed by the Employer's administrator. Individuals cannot sign up on their own. By using TeamUp, you agree to the collection and use of information as described in this policy.

1. Information we collect

1.1 Information provided by your Employer

When your Employer's administrator creates your account, they may add information needed for HR and payroll, such as:

  • Full name, employee ID, job title, department and branch

  • Work email address and contact number

  • Login credentials set by the administrator

  • Employment, salary, bank and tax details needed to run payroll

1.2 Information you provide

  • Your email and password when you sign in

  • Information you submit, such as leave requests, loan or expense requests, attachments and messages

1.3 Location data

If you use check-in and check-out in the TeamUp mobile app, we collect your precise location at the moment you check in or out, so your Employer can record where your attendance was marked. While you are checked in and the app is open, the app also records your location every 10 minutes. Location recording stops when you check out or sign out, and the app does not record location when it is closed. The web app may record your browser location when you use its check-in button.

1.4 Information collected automatically

  • Device information such as device model and operating system version

  • App usage and diagnostic information

  • IP address and general network information

1.5 Information we do not collect

We do not collect information from people who are not part of an Employer that uses TeamUp, and TeamUp does not allow self-registration.

2. How we use your information

  • To sign you in and give you access to your Employer's HR services, such as attendance, leave, payroll, payslips, tax certificates and notifications

  • To run core features such as attendance tracking, leave management, payroll and internal communication

  • To maintain, secure and improve TeamUp

  • To respond to support requests

  • To comply with legal obligations and enforce our terms

We do not use employee data for advertising, and we do not sell personal information.

3. Sharing and disclosure

  • With your Employer: TeamUp works as your Employer's HR system, so your Employer's administrators can see and manage your HR data.

  • Service providers: we may use trusted vendors, such as hosting providers, that process data for us under confidentiality obligations.

  • Legal requirements: we may disclose information if required by law, regulation, legal process or a government request.

  • Business transfers: if our business is merged, acquired or sold, information may be transferred as part of that transaction.

We do not share your personal data with third parties for their own marketing.

4. Storage and security

We use reasonable technical and organisational measures, such as encrypted connections, access controls and secured servers, to protect your information. Each Employer's data is kept in its own separate database. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Data retention

We keep personal information for as long as your Employer's TeamUp account is active, and afterwards only as long as needed to meet legal, accounting or reporting obligations or as agreed with your Employer.

6. Children's privacy

TeamUp is intended for employees of organisations and is not directed at children. We do not knowingly collect personal information from children.

7. Your rights and choices

Depending on applicable law, you may ask to access, correct or update your personal information, request deletion (subject to your Employer's retention requirements) or object to certain processing. Because your account is managed by your Employer, please contact your Employer's HR team first. You can also contact us using the details below.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of TeamUp after changes means you accept the updated policy.

9. Contact us

Golden Info Systems Ltd. (TeamUp, formerly GDN HRM)

Uttara Office: House #13, Garib-E-Nawaz Avenue, Uttara, Dhaka 1230

Phone and WhatsApp: +880 17 4310 2642 · Email: info@goldeninfotech.com.bd